The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
But please contact me if you have any problems with your order.
+ Information We Collect
To fulfil your order, you must provide us with certain information (which you authorized Etsy to provide to us), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for a custom order for example), if you contact us directly.
+ Why We Need Your Information and How We Use It
We rely on a number of legal bases to collect, use, and share your information, including:
- as needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support;
- when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list;
- if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
+ Information Sharing and Disclosure
Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:
Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
+ Data Retention
+ Transfers of Personal Information Outside the EU
We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
+ Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:
Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
Object. You can object to (i) our processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
+ How to Contact Us
For purposes of EU data protection law, I, Tammy Merecka, Owner of Bitty and Boho, LLC am the data controller of your personal information. If you have any questions or concerns, you may contact me at firstname.lastname@example.org. Alternately, you may mail me at:
Bitty and Boho, 141 W Water St, Suite A-300, Kerrville TX 78028
Each listing should have detailed information about sizing and a size chart. Please feel free to contact us if this information is not on an item you are curious about and we will make sure to send it to you.
**Please note that because each item is custom made to order we can not offer exchanges of returns based on size. We ask that you carefully read the size chart, and recommend that you size up if you are not sure which size is best.
We include care instructions with each order. If you have further questions, please ask before receiving your order.
We always recommend spot washing when possible. Wash inside out, COLD water, like colors, gentle soap, and hang to dry.
If you need to iron the item make sure that you place a non-stick and heat resistant material between the fabric and the iron. (like wax paper, teflon, etc)
We take pride in our packaging and our goal is to make every order you receive from us feel like opening a gift!
If you would like something extra or for us to include a note or card for a friend/loved one just let us know at the checkout screen in "notes to seller" and we will do our best to make your item special.
We are both perfectionists with maybe just a little case of OCD as well! While we strive to only send out the very best items, in an effort to get orders out without delay sometimes things get past our crucial eyes. If that happens to be the case:
Reports of issues or damages must be sent to us within 48 hours of delivery confirmation along with photos of the item with any tags still attached and a photo of the packaging/original shipping label as well.
At this time we are unable to offer wholesale options.
Once a package is shipped we no longer have control over delivery times. Due to the COVID-19 pandemic and new safety measures and restrictions you may experience delyas with the shipment of your order. Please be patient with us and USPS as we try to get packages delivered as quickly as possible. Any and all shipping times shown are simply estimates and are not guaranteed. You do have the option of upgrading your shipping speed at the checkout screen if preferred. Only the Express option is guaranteed by USPS.
If the package is returned to us, you can repurchase a shipping label from us and we can then resend the package for you or you can forfeit the item and it will be donated.